1. Definitions:

1.1 App: This means any application, like a mobile app, that belongs to or is managed by Viceroy Car Rentals (VCR). When we say "App," we're talking about everything that the application offers, including its features, tools, and content.

1.2 Users: These are the people who visit or use the VCR Website or App. When we mention "access" or "use" of the Website, it covers things like browsing or interacting with the content

1.3 Website: This term includes any App or website that is owned or run by VCR. So, when we talk about the "Website," we mean all the features, tools, and content found on each website or application, including the one at www.viceroyindia.com

1.4 Viceroy, VCR, we or us: These terms refer to Viceroy Car Rentals Private Limited and everyone associated with it – that includes officers, directors, employees, contractors, and agents. It also covers our affiliates, service providers, and licensors, along with their respective officers, directors, employees, contractors, and agents

2. General Obligations:

2.1 Highlights that user access is governed by Terms and Conditions of Use, Privacy Policy, and other communicated rules.

2.2 The website is for personal, non-commercial use, and users must comply with applicable laws of India.

2.3 Users confirm they are 18 years or older and have legal capacity.

2.4 Users are responsible for the security of passwords, and the company is not liable for misuse.

3. Amendment of Terms:

3.1 VCR reserves the right to modify these terms without prior notice. Users are advised to regularly check the terms. Use of the website post-modification implies acceptance of the revised terms.

4. Website Use:

4.1 User accessto the website and mobile application is free. User can download and install the App on the mobile device or Tablet with the guidelines set in the Terms and Conditions of use, Privacy Policy and other communicated rules.

5. Booking Policy:

5.1 Corporate booking: Minimum booking time of the desired vehicle for local run – 4 hours

Viceroy Business Booking
Ad-hoc / Spot Rental / Airport Transfer / Outstation Trip According to the signed contract with the corporate
Viceroy Individual Booking
Ad-hoc / Spot Rental / Airport Transfer First cum first basis on the availability of the vehicle shown on web / mobile application
Outstation Trip First cum first basis on the availability of the vehicle shown on web / mobile application

5.2 Parking, Toll Taxes, State taxes or any other tax will be charged extra until and unless included in the tariff.

5.2 Parking, Toll Taxes, State taxes or any other tax will be charged extra until and unless included in the tariff.

5.3 Chauffeur night charges are applicable from 2200 hrs to 0600 hrs untill included in the tariff.

5.4 VCR is not responsible for any belongings left by the passengers in the vehicle or any lossess incurred by the user for any reason what so ever.

5.5 Disputes if any, would be resolved as per the Indian Arbitration Act.

6. Disclaimer and Information Accuracy:

Information on the website is for general use and may change without notice. www.viceroyindia.com bears no responsibility for errors, omissions, or representations on its pages or linked pages. VCR does not endorse any advertiser on its web pages. Information on VCR website may have inaccuracies or errors, and VCR may make improvements or changes anytime. VCR's maximum liability, under any circumstances, for services offered is limited to the refund of the total amount received, less applicable charges. Linked sites are beyond VCR's control, and VCR is not accountable for their content, links, changes, or updates. Users are responsible for downloaded material and any resulting damage. VCR is not liable for consequential loss, damage, or expenses. No advice from VCR creates warranties not expressly stated. If unsatisfied with services or terms, the user's exclusive remedy is to discontinue site use.

7. User Responsibility:

Use of information or materials on the website is at the user's risk. It is the user's responsibility to ensure suitability for their requirements. Unauthorised use may result in claims for damages and criminal offenses.

8. Links to other Websites:

VCR is not responsible for the privacy practices of linked websites. Users should read the privacy policies of external sites. Concerns about external links should be directed to the respective website administrators

9. Intellectual Property:

All rights to site content, design, text, graphics, etc., are either owned or licensed to VCR and protected by international copyright laws. Unauthorised use is prohibited.

10. Advertising and Sponsorship:

Advertisers and sponsors are responsible for ensuring material compliance with laws. is not responsible for errors in advertising material.

11. Confidentiality:

VCR commits to confidentiality regarding customer, prospective customer, or supplier information, except as required by law.

12. Applicability of Mateirals:

The website complies with international laws, but VCR makes no representation of its appropriateness in all locations. Users are responsible for compliance with applicable laws.

13. Access to Password-Protected Areas:

Access to restricted areas is limited to authorised users under a separate legal agreement. Unauthorized access is prohibited.

14. User information:

Feedback is encouraged but must not contain defamatory, offensive, threatening, obscene, or unlawful material. VCR reserves the right to remove such material.

15. Cyber Security:

Defines acceptable use, prohibiting impersonation, harassment, spam, and other activities. Users must not upload intentionally or unintentionally content containing viruses or destructive material. User must comply with the guidelines and does not indulge in hacks and cyber attack. VCR does not guarantee the absence of such material and is not liable for any loss or damage.

16. Governing Law:

The use of the website and disputes are subject to the laws of the State of Haryana in India. Legal actions shall be settled in the courts and/or tribunals in Haryana.

17. Website Disputes:

Addresses the use and dispute resolution concerning the Website under the laws of the State of Haryana in India.

18. Cancellation and Refund Policy

Viceroy Business Booking Cancellation
Ad-hoc / Spot Rental / Airport Transfer / Outstation Trip According to the signed contract with the corporate
Viceroy Individual Booking Cancellation (Ad-hoc / Spot Rental / Airport Transfer)
Cancellation 45 minutes before the pickup time 100% refund of the booking value less service charges
Cancellation when Vehicle is on the way to the pickup point 50% refund of the booking value less service charges
Cancellation when vehicle reached the pickup point or No show No refund
iceroy Individual Booking Cancellation (Outstation Trip)
Cancellation 4 hours or above before the pickup time 100% refund of the booking value less service charges
Cancellation less than 4 hours before the pickup time No refund

19. Cyber Security:

Covers severability, notices, waiver, entire agreement, and provides contact information for further inquiries.

20. CONTACT US:

If you have any questions or concerns, please contact VCR at cs@viceroyindia.com or at contact number: +91 9818999999.

You can also write to us at:

Viceroy Car Rentals Private Limited

E-304, 1st Floor, Sushant Shopping Arcade

Sushant Lok-1, Gurgaon – 122002

Haryana INDIA

These Terms and Conditions were updated on 20/10/2023.