We're working 24/7 to make your trip smooth and secure.
Before you ride with us
We educate and screen every Driver
Drivers must submit a valid full Driver’s license.
All Viceroy Drivers undergo background and police checks. They are trained to understand how to use our security and safety features and how to handle difficult situations. In some states, we even add extra requirements, such as a Working with Children check.
We undertake continuous driving history checks.
Poor behaviour is not tolerated in our cabs. Drivers identified as having poor behaviour are required to complete compulsory remedial training before being assessed for suitability to drive for ViceroyIndia again.
Vehicles
We undertake mandatory vehicle inspections every four months. This means every car in our fleet undergoes three times more safety checks than a rideshare vehicle.
Inspections include 50 individual checkpoints covering the exterior, interior and mechanical aspects; from current roadworthy, functioning seatbelts GPS devices, cameras and alarm systems through to vehicle cleanliness and documented vehicle photographs.
All Viceroy Drivers and Operators are required to have the appropriate level of insurance.
Every Viceroy vehicle carries our distinctive bold orange branding, guaranteeing high visibility from the road. This reduces your risk of getting in the wrong car or being picked up by an unofficial vehicle
During your trip
Safety built-in to your app
Your personal details are always safe when you book a ViceroyIndia ride – we keep your personal details completely private. Our Anonymisation System will prevent Drivers from accessing your phone number – even when they call you or if you use the ‘Contact Driver’ feature in the app.
When you get the ViceroyIndia app, our Contact Centre is one touch away. Just tap ‘Connect’ in the menu and talk to a real person based in Australia anytime, anywhere.
Download the ViceroyIndia app here:
Safety built-in to your ride
Our fleet has over 30,000 built-in cameras to ensure your safety.
Every ViceroyIndia vehicle is fitted with multiple built-in GPS tracking devices. We don’t just rely on your mobile phone for tracking. The live location of our vehicles is monitored 24/7 by our Contact Centre.
Finally, if you or your Driver gets into trouble, there’s a back-to-base alarm in every ViceroyIndia vehicle that’s monitored by our 24/7 Contact Centre.
We're here to help you.
24/7 customer support – speak to our executive!
Personalised service
Trained Professionals
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